GEMINI      

Kundenbindung mit System: Das CRM Frontend


GEMINI, the CRM front-end for your retail network, is probably the most widely distributed RFID customer loyalty system. Used by global brands such as Nespresso, MAC Cosmetics and at 10 German airports, GEMINI improves levels of service through the use of RFID technology and increases customer throughput while at the same time making customer data capture significantly easier. GEMINI’s success is reflected in our customers’ experiences:
  • • Approx. 97% customer acceptance of RFID loyalty cards
  • • Approx. 70% spontaneous use on repeat purchases
  • • Double-figure additional sales from card holders versus comparable groups without cards
  • • Return on investment (ROI) between 3 and 12 months.



Die Funtionsweise von GEMINI

GEMINI POS IN STORE                            GEMINI NET AT HOME



GEMINI identifies customers in all sales and service channels – regardless of whether they’re at the POS or in the Internet from their home or office PC – using the same secured RFID identifier.



GEMINI increases customer throughput at sales points and thus reduces waiting times. GEMINI increases sales per sales point and per capita. The use of RFID means that ID media can be customised and integrated into various marketing articles or even into products. Virtually all CRM systems on the market can be automated with GEMINI.

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Unsere Kunden sagen...


“GEMINI plays a key role in our CRM strategy. The GEMINI solution has so far significantly improved our data capture and helped us to increase our sales figures into double figures compared to last year – and this despite the difficult economic climate. IDtek is exceptionally skilled and delivers excellent service to its customers.”

CRM Coordinator
of a leading cosmetic brand



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“When it came to equipping 10 German airports with our 3NET ValetPark and Business Mobility Service, we really appreciated IDtek’s outstanding service in RFID and systems implementation, optimal technical support and friendly experts that were always willing to help. The 3NET ValetPark Business Mobility Service is used every day by many business travellers via RFID, saving them lots of time – thanks to superlative data capture reliability.”

Martina-Stephanie Brenner
Managing Director
3NET GmbH Germany

NEWS

With the implementation of GEMINI in Japan and Australia, Nespresso now uses IDtek RFID customer loyalty systems in 25 countries worldwide.

Rießner-Gase now uses PEGASUS RFID tracking when filling industrial gas cylinders. Next, the warehousing and deliveries are managed using RFID. The entire cylinder park is about to be equipped with the new ring tag, a securely-clipped RFID transponder that can be read from any angle.


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